Delivery and Pickup Policy

Last updated: [Restaurant: insert last updated date]

This policy explains how Farhat Bakery manages delivery and pickup orders. It applies in addition to our Terms of Service, Privacy Policy, and Refund and Cancellation Policy.

1. Delivery and pickup availability

Delivery and pickup are offered only when shown as available on this website. Availability may change based on restaurant hours, capacity, menu availability, delivery zone, driver availability, weather, traffic, road conditions, building access, public safety, technical issues, payment approval, and third-party provider service levels.

We may limit delivery by address, order size, item type, time of day, distance, or other operational requirements. Showing a delivery option at checkout does not guarantee acceptance until we review and accept the order.

2. Delivery estimates and fees

Delivery and pickup times displayed on the website are estimates. They are not guaranteed arrival or readiness times. Estimated times may change after order placement due to kitchen workload, traffic, weather, driver availability, or circumstances outside our control.

Delivery charges may include restaurant delivery fees, third-party delivery quotes, taxes, tips, service fees, or other disclosed amounts. The total shown at checkout is the amount you authorize, subject to any correction permitted by law for a clear error.

3. Third-party delivery providers

We may use an independent delivery provider, courier, or dispatch platform to quote, assign, track, and complete a delivery. Where this occurs, we may share the information needed to fulfill the order, including your name, address, phone number, order contents, delivery instructions, and access details.

Third-party providers are independent businesses. Their availability, driver assignment, route, tracking, delivery attempt, insurance, and operational practices may be subject to their own terms and policies. We remain your restaurant contact for food quality and restaurant-order questions, while delivery issues may require coordination with the provider.

4. Accurate address and contact information

You must provide a complete and accurate delivery address, unit or suite number, building name, gate or buzzer code, phone number, and any instructions necessary for a safe and timely delivery. You must be reasonably reachable by phone if clarification is required.

If the address is incorrect, inaccessible, unsafe, outside the delivery zone, missing required information, or if no recipient is available, the order may be delayed, cancelled, returned, left only where you have authorized it and local conditions permit, or subject to additional charges. Refund eligibility in these circumstances is governed by our Refund and Cancellation Policy and applicable law.

5. Contactless delivery and recipient responsibility

If you select contactless delivery or authorize a dropoff location, you are responsible for ensuring the location is secure and accessible. Once the order has been delivered to the authorized location or handed to the recipient, responsibility for the order transfers to you, subject to applicable law.

6. Age-restricted and special items

Where permitted items require age or identity verification, the recipient must present valid identification and meet applicable legal requirements. A driver or restaurant may refuse delivery or pickup if verification cannot be completed. Any refund will be assessed under our Refund and Cancellation Policy and applicable law.

7. Pickup orders

For pickup, please arrive during the estimated pickup window and bring the name or order number used for the order. We may ask for identification or confirmation before releasing an order. If you are delayed, contact us promptly. Food quality may be affected if an order is not collected within a reasonable time after it is ready.

8. Delivery and pickup problems

If there is a problem with an order, contact us as soon as possible with your order number and a description of the issue. We may ask for details or photographs to investigate. Please do not consume or discard all packaging where this would prevent us from reasonably investigating a quality issue.

9. Contact us

For delivery or pickup questions, contact Farhat Bakery:

Email: [Restaurant: add contact details]

Phone: +1 613-224-4141

Address: 1119 Meadowlands Drive East, Unit B, Ottawa, Ontario, K2E 6N6, Canada